The new plans will be effective for new subscriptions from Friday, October 1 2021, at 10:00 AM PT.
We’ve heard from most of our customers that they have very diverse event schedules for the year, and we have created these new plans to accommodate these needs better. We have designed them to provide more flexibility and to cater to a broader range of use cases and event needs.
As long as your current subscription is active, this change will not impact you at the moment. However, if you decide to upgrade or downgrade your plan after October 1, 2021, the changes to your subscription will be made under the new plans.
No, if you cancel your subscription, any renewals after October 1, 2021 will be under the new plans.
No, changes that you make to your subscription after October 1, 2021 will be under the new plans. You will only be able to downgrade or upgrade to one of our new plans.
Your subscription will not be affected by the change unless you want to upgrade, downgrade, renew or decide to switch to one of the new plans.
Please email the Sales and Development Representative who sent you the quote and provide them with an ETA for when you will reach a decision. We suggest that you complete the process before the pricing change on October 1, 2021. If you need more time, we will review each request on a case-by-case basis.
*(This only applies to quotes and offers extended before new plans are effective)
Yes, absolutely! Talk to our sales team, and they'll be glad to help you find the option that's the right fit for you and your event needs.
Yes! Any new features or updates made to existing features will be available to users on all our plans. But changes to plan-specific capabilities like – maximum event durations, number of simultaneous events, seats per table, etc. – will only be offered to those on the relevant plans.
Yes! We will continue to offer our 15% off discount for non-profits, charities & educational institutions on the new plans as well. To apply for this discount, please fill in this form here.
You can reach out to us through our 24-hour chat support by clicking on the “Need Help” button or connect with our Customer Success Team via email.
The new plans were designed to provide more flexibility and to cater to a broader range of use cases and event needs. They will be usage-based so you will now only pay for as much as you use the platform. Usage will be determined by the number of guest-days that you consume.
Our "Subscription" type plans are suitable for event hosts that run multiple events per year. "Per Event" plans are ideal for hosts looking to run mostly one-off events.
Under the new plans, you will have more flexibility with unlimited events and event duration. The plans will be based on the number of guest-days you consume and not the number of events you host or create.
To test whether Remo is the solution for you, please sign up for our Free Subscription Plan here.
You can view our new plans here!
To change your plan, please follow this step-by-step how-to guide!
Don't worry! The change in your plan will not impact your past events and data. All the information will remain in your account, and you can even continue using your past events if required.
Yes you can! We now have a bunch of new event services and add-ons available. Here is how you can request them.
If you need to cancel your plan, we have a brief article with instructions for you here. Please note that annual plans cannot be canceled during the subscription commitment.
You can reach out to us at any time by contacting our 24-hour Chat Support by clicking the "Need Help" button. Alternatively, you can contact our sales team about any questions that you might have.
A "guest-day" is the 24 hour period initiated as soon as a guest occupies a seat at a table in your event for the first time. During these 24 hours, your guest can enter or rejoin any/all simultaneous events that you will be hosting.
If your guest stays or rejoins your event(s) beyond the initial 24 hours, it will be counted as a new guest-day. The start time of these 24 hours will be when the guest first entered your event.
You can read this quick article for more details about guest-days.
You sure can! If you use up your guest-days or need an additional number before your event, you can purchase these through your account by going into Account Settings > Guest-Days tab.
Here is a step-by-step how-to guide on how you can do this.
Only your Guests and Speakers will be counted towards guest-day consumption calculation. Hosts and Team Members (Event Managers and Assistants) are not.
We've got you covered! If you would like more guest-days than the starting number that your preferred plan offers, simply contact our sales team and they'll be happy to assist you.
Unfortunately, you cannot reduce the number of guest-days that come along with each plan. This number is the fixed minimum amount of guest-days, and you cannot lower it any further.
Nope! You can buy as many guest-days as you need. Simply follow this step-by-step how-to guide to do so.
The right plan for you depends on whether you’re only hosting multiple monthly events a year or if you mainly host one-time events. Our two plan types – Subscription and Per Event – are designed to give you ultimate flexibility with your events. You can compare our plans here.
Currently, Remo is available in English and Japanese. However, we have resources and representatives that can provide support in Spanish and French as well.
Our customers use Remo for all kinds of events – from multi-day events with thousands of people to smaller networking events and even as a virtual office. Workshops, poster sessions, conferences, and game nights are just some of the many ways you can use Remo.
You can set up your first test event in 7 mins or less, and you’ll get faster the more you do it.
We have an automated guide that will walk you through the steps. Or you can use the template event available in your account to get started even faster.
We recommend setting up a few trial events before your actual event, so you know what to expect.
We ensure the security of all of our guests by adhering to data minimization: we collect as little data as possible to provide our services. For the data that we do receive, we protect it by using vendors that employ the highest security standards, such as Google Cloud and Amazon Web Services. For more details, read our security whitepaper here.
We’re constantly updating what’s possible on Remo. Currently, you can use Remo on laptops, desktop computers, and mobile devices. For a complete list of devices and operating systems that we support, click here.
Yes, you can create a unique event experience for your guests by customizing your event floor plan, sponsor banners, landing pages, and even using your logo to brand your event space. Here are a few ways you can get started on customization.
Remo has an Agency Partner Program catered to events agencies, production companies, and marketing agencies as a partnership to mutually grow our businesses together. The program offers an additional revenue stream, discounted rates, premium access to the platform, our most flexible set of product features, and exclusive perks and benefits. If you'd like to learn more, check out the Agency Partner Program and fill in the form at the bottom of the page to speak with the agency team.
