Frequently Asked Questions
Remo Acquisition by Events.com
Who is Events.com?
Events.com powers a two-sided marketplace and platform that empowers passionate people to create, promote, discover, and enjoy events. For event organizers (event creators), their platform helps them seamlessly plan and execute their events while opening up new revenue streams. For attendees (event goers), Events.com helps them discover, interact, and transact with events they’ll love. Events.com offers an impressive ecosystem of products that support millions of event organizers worldwide and multiple different event types.
What happens to my Remo account and events created?
There will be no disruptions to your Remo account, your events or your use of Remo. You will still be able to access Remo and your events as usual.
Will my plan be updated or changed?
No, we will not be updating any plans for now as a result of our acquisition. Events.com, like Remo, is committed to providing the best service for our existing customers. You can speak with your customer success manager for any specific questions in relation to your plan or renewal.
Will all the Remo features still be available?
Yes! We will not be making any functional changes to the Remo platform and how it works, meaning all features and processes will remain as is. Even better, we’re excited about expanding the possibilities of Remo with the help of Events.com.
What changes should we expect?
You can expect some gradual changes to Remo’s UI as we update our colors, fonts, logos, e.t.c. to better match the look of Events.com. We will also be updating our support resources (help articles, videos, Remo academy e.t.c.) to match Events.com in time as well.
Who is my customer success manager now? Where can I reach out for support?
Your customer success manager and all support channels will remain the same for now - you’ll still be able to reach us via email or live chat. As we make any changes to support channels, we will be sure to let you know. But, rest assured – the Remo team is here and committed to helping your events, alongside the amazing Events.com team.
What does the acquisition mean for Remo’s platform?
Both Remo and Events.com share a mission to empower event organizers to better plan and host events of all kinds. With this acquisition, we’re now able to leverage the expertise and resources of Events.com to further expand what Remo can offer.
We’ll share more details as we can, but for now our focus still remains on building a platform that helps organizers create engaging and immersive virtual events. Some upcoming features to look forward to are further improvements to our custom branding (including the ability to customize emails), AI-powered networking recommendations, and event analytics 2.0!
What happens to my data?
All data will be retained by Remo for now. We will be updating our terms and conditions and data storage policies over time, and will let you know before they take effect. We will notify you via email and in-app of any updated policy changes. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the service for the first time after such material changes are made.
How do the new plans affect me?
When are the new plans going to be live?
The new plans will be effective for new subscriptions from Friday, October 1 2021, at 10:00 AM PT.
Why are the plans changing?
We’ve heard from most of our customers that they have very diverse event schedules for the year, and we have created these new plans to accommodate these needs better. We have designed them to provide more flexibility and to cater to a broader range of use cases and event needs.
Will this change affect me if I currently have an active subscription under the old plans?
As long as your current subscription is active, this change will not impact you at the moment. However, if you decide to upgrade or downgrade your plan after October 1, 2021, the changes to your subscription will be made under the new plans.
If I am currently under the old plans and then cancel my subscription but want to renew later, can I go back to one of the old plans?
No, if you cancel your subscription, any renewals after October 1, 2021 will be under the new plans.
If I am currently under the old plans, in the future, can I downgrade or upgrade to another old plan?
No, changes that you make to your subscription after October 1, 2021 will be under the new plans. You will only be able to downgrade or upgrade to one of our new plans.
If I purchase between now and September 30, 2021, what will happen to my subscription once the new plans go live?
Your subscription will not be affected by the change unless you want to upgrade, downgrade, renew or decide to switch to one of the new plans.
What if I have already been provided a quote* as per the old plans and I am currently discussing it with my company/team?
Please email the Sales and Development Representative who sent you the quote and provide them with an ETA for when you will reach a decision. We suggest that you complete the process before the pricing change on October 1, 2021. If you need more time, we will review each request on a case-by-case basis.
*(This only applies to quotes and offers extended before new plans are effective)
Can I move to one of the new plans?
Yes, absolutely! Talk to our sales team, and they'll be glad to help you find the option that's the right fit for you and your event needs.
I am currently under the old plans, will I also get access to new feature updates and new feature rollouts?
Yes! Any new features or updates made to existing features will be available to users on all our plans. But changes to plan-specific capabilities like – maximum event durations, number of simultaneous events, seats per table, etc. – will only be offered to those on the relevant plans.
Will the discount for non-profits, charities & educational institutions still apply to the new plans?
Yes! We will continue to offer our 15% off discount for non-profits, charities & educational institutions on the new plans as well. To apply for this discount, please fill in this form here.
I still have questions. What should I do?
You can reach out to us through our 24-hour chat support by clicking on the “Need Help” button or connect with our Customer Success Team via email.
How do the new plans work?
How will the new plans work? How are they different from the current plans?
The new plans were designed to provide more flexibility and to cater to a broader range of use cases and event needs.
What is the difference between "Annual Subscription" and "Per Event" plans?
Our "Subscription" type plans are suitable for event hosts that run multiple events per year. "Per Event" plans are ideal for hosts looking to run mostly one-off events.
Is there a limit to the number of events I can create under the new plans?
With all plans, you can create an unlimited number of events throughout your subscription period. The new plans will be based on the number of expected attendees and your desired event duration, giving you more flexibility.
I just want to try Remo to see if it is a good fit for my event needs. What should I do?
To test whether Remo is the solution for you, please sign up for a free demo with one of our product specialists here. During this 30 minute session, our specialist will discuss your event needs and explore how Remo can support your event vision.
Where can I view and purchase the new plans?
You can view our new plans here!
How can I change my plan?
To change your plan, please follow this step-by-step how-to guide!
What will happen to my past events and data if I move from the old plans to the new plans?
Don't worry! The change in your plan will not impact your past events and data. All the information will remain in your account, and you can even continue using your past events if required.
Are there any event services or add-ons that I can request?
Yes you can! We now have a bunch of new event services and add-ons available. Here is how you can request them.
How can I cancel my subscription?
If you need to cancel your plan, we have a brief article with instructions for you here. Please note that annual plans cannot be canceled during the subscription commitment.
I have more questions about the new plans, what should I do?
You can reach out to us at any time by contacting our 24-hour Chat Support by clicking the "Need Help" button. Alternatively, you can contact our sales team about any questions that you might have.
Using Remo
How do I know which Remo plan is right for me?
The right plan for you depends on whether you’re only hosting multiple monthly events a year or if you mainly host one-time events. Our two plan types – Subscription and Per Event – are designed to give you ultimate flexibility with your events. You can compare our plans here.
What languages does the Remo app support?
Currently, the Remo app is available in English, Spanish, French, Portuguese, German and Japanese.
What can I use Remo for?
Our customers use Remo for all kinds of events – from multi-day events with thousands of people to smaller networking events and even as a virtual office. Workshops, poster sessions, conferences, and game nights are just some of the many ways you can use Remo.
How long does it take to set up a virtual event in Remo?
On Remo's Virtual Event Platform, you can set up your first test event in 7 mins or less, and you’ll get faster the more you do it.
We have an automated guide that will walk you through the steps. Or you can use the template event available in your account to get started even faster.
We recommend setting up a few trial events before your actual event, so you know what to expect.
How secure is Remo?
We ensure the security of all of our guests by adhering to data minimization: we collect as little data as possible to provide our services. For the data that we do receive, we protect it by using vendors that employ the highest security standards, such as Google Cloud and Amazon Web Services. For more details, read our security whitepaper here.
What devices does Remo support?
We’re constantly updating what’s possible on Remo. Currently, you can use Remo on laptops, desktop computers, and mobile devices. For a complete list of devices and operating systems that we support, click here.
Can I customize my event?
Yes, you can create a unique event experience for your guests by customizing your event floor plan, content banners, landing pages, and even using your logo to brand your event space. Here are a few ways you can get started on customization.
Does Remo have any special benefits for event agencies?
Remo has an Agency Partner Program catered to events agencies, production companies, and marketing agencies as a partnership to mutually grow our businesses together. The program offers an additional revenue stream, discounted rates, premium access to the platform, our most flexible set of product features, and exclusive perks and benefits. If you'd like to learn more, check out the Agency Partner Program and fill in the form at the bottom of the page to speak with the agency team.
