FAQs

Events

  • Can Remo support multiple workshops running at the same time?

    Yes, under the director, producer and studio plans, you can hold concurrent events or workshops at the same time.

  • What is included in “custom event branding” in the Studio Package? What is not included?

    Included:
    Custom logo in the event landing page
    Custom logo in the event dashboard
    Set up a custom domain
    Custom floor plan design

    Not included:
    Remo login page will still show Remo’s branding
    Remo emails sent to attendees, speakers, and event managers will still have Remo branding (but you can turn off invitation emails and event reminder emails)
    “Need help?” icon for technical support will still show Remo branding

    Please read our article here for detailed instructions

  • Can I put a video on the landing page?

    No. However,  you can share a video on the event welcome message section. You can add the video while creating the event or later from the admin panel by editing the event.

  • Can I edit the email of the reminder emails?

    At the moment you are unable to edit the content of the reminder emails.

  • Can I send a customized automated event confirmation email?

    At the moment the emails that go out to attendees cannot be customized. If you want to send out personalized emails to the attendees you can deactivate Remo emails and would have to use a separate email service. Make sure you include the event joining URL link for the attendees in the external emails!

  • Can you make profiles in advance for attendees? So that when they arrive they have their profiles waiting for them?

    Unfortunately there isn’t a way to create profiles for attendees in advance, unless you wish to manually input their emails one by one into our system. The process is extremely simple for the individual user though, all they need to do is input their email and a password in order to create their Remo profile!

  • Is there a way to filter search for a specific attendee when you’re at a networking event?

    You can search for a specific attendee through the chat function. You are able to search for an attendee’s name (but not their company), and are not able to filter for a particular segment for attendees.

  • As event organisers, how can we manage the registration process of attendees/participants?

    If you are hosting a private event, we encourage you to use a separate event registration and management system to collect attendee registration details and then import the list of attendees into our Remo event backend. If the event is a public event, attendees can register directly on the Remo event landing page.

  • How can users move between concurrent events?

    For users to move between concurrent events, all they need are the links to all the events that are being held. They can move from one event to another using the links.

    As a host, you can use the sponsored banners to provide a “bridge” between concurrent events, or create a landing page and provide that to attendees to choose which event to attend. You can see a quick tutorial video on how to create bridges between events here.

  • How can I share resources and documents with attendees at the event?

    There are 4 ways in which you can share documents and resources during an event.

    • Chat Function: You can copy and paste URL links, upload attachments or images within our chat function to any private chat conversation or public/table chat group.
    • Whiteboard: You can upload documents, media, links and videos to the whiteboards within the floor plan. Each table will have their own whiteboard to view.
    • Sponsor Banner Ads: You can add resources as links to the sponsor banner areas within the floor plan.
    • Announcements Function: You can blast out any key information you’d like to highlight to your entire event through the announcements function! Just type your message or URL link into the text box.
  • Do you have resources to brief first time Remo users (attendees?)

    Yes, we do! We have a quick and snappy 3-minute video showing attendees how to use Remo within the event here.

    We also have a pre-event checklist which we encourage you to send to all your attendees before the event here.

    You may also check out this guide
    Event Guide for Remo Attendees-FINAL-200610

  • How are people arranged when they enter an event?

    Depending on the number of estimated attendees that is set in the event backend by the event host, attendees will be arranged randomly and evenly throughout the Remo floors when they first enter the event. Once they are in the Remo room, they will be allowed to move freely and jump from table to table.

  • Can I export or delete the Event Chat as a Host or Event Manager?

    Yes! You can now export or delete the General Chat as an Event Host or an Event Manager. Please follow our instructions here.

    https://help.remo.co/en/article/can-i-export-or-delete-the-event-chat-1slhtmg/

     

Floors

  • How many people can fit on the floor?

    The number of people on the floor depends on the plan. Every floor will have 19 tables and each table can accommodate 4,6 or 8 people.

  • Can the event manager shuffle/move people around on the floor for networking?

    No, we currently cannot move people around to different tables or seats in the event. Attendees are encouraged to freely move around!

  • Can you label different floors?

    No, currently floors cannot be labeled differently, but table names on each floor can be uniquely named.

  • How do I build a custom floor plan?

    Please click here for our detailed instructions on how to design and upload a custom floor plan. At present, any Remo paid subscribers can upload a custom floor plan. If you do not have someone on your team who can create a custom floorplan, we have preferred Remo partners who we can refer to you, feel free to email ashwin@remo.co

  • How can I see who is on which floor?

    At the moment, we do not have a function to show where attendees are located within the event. However, you can private message attendees within the chat function in order to communicate where to meet or to ask where they are located if you’d like to meet up with them within the Remo building!

Tables

  • How many people can fit on each table?

    The number of people per table depends on the pricing plan. It can be 4, 6 or 8.

  • Can the event manager pre-assign people to tables?

    No, we currently cannot pre-assign people to tables. Attendees will be randomly assigned to a table when they first enter the Remo event. However, you can structure your event through changing table names, or send out event wide text announcements, which will give attendees guidance on where to sit.

  • Can I change table names?

    Yes, you can change the table names by right-clicking on the table and adding the new name of the table in the pop-up box that appears. Only event hosts or event managers have the ability to change table names within the event

  • Will table names change if I go back into the event?
    The table names will not change if you go back into the event. They will stay the same for the entire event.
  • Change the amount of seats?

    For all plans, you can design and upload a custom floor plan, where you can design tables of less than 6 people. There are seat limitations depending on the Remo plan of your choosing. Please see the updated plans here.

     

    Currently, only studio plan holders can have access to tables of up to 8 people in a custom floor plan design.

  • Can you change the number of tables?

    Yes, you can change the number of tables when re-designing and uploading your own custom floor plan, but it must be 4 people to a table max for a host plan, 6 people to a table max for the director or producer plan, or 8 people to a table max under a studio plan.

  • Can the event manager or attendees lock tables so that nobody else comes in?

    No, currently event managers cannot lock tables to prevent others from joining in. However, you can design and upload a custom floor plan where you can have tables of less than 6 people to allow private conversations to happen.

  • Can I listen in to a conversation on a table?

    Only the people on the table can listen to the conversation on that table. In order to listen to the conversation on the table, you would have to join the table.

  • Can you record table discussions?

    No, we currently do not have the function to record table discussions, we can only record presentations in presentation mode!

  • Can a host enter a table that is full?

    Yes, Remo has a feature which allows event hosts and event managers to enter a full table. Just double click the table you want to join and you’ll be placed on top of the star icon.

Presentation mode

  • What is the difference between a speaker, an attendee and an event manager/admin?

    A speaker will have the permission to broadcast in presentation mode, and have access to join the stage in conversation mode. A speaker can be invited during event setup in the Remo dashboard. 

    An attendee will not be able to broadcast in presentation mode, and will not have access to join the stage, unless the event manager/admin invites them to join the stage during presentation mode.

    An event admin will have full admin rights and access to the event. An event admin can remove or block people from the event, remove or add people to the stage, broadcast announcements, use the timer function, record presentations and change table names to name a few functions.

     

  • How many speakers can be on stage at once?

    Remo can facilitate up to 6 windows open on stage at any one time. That can consist of 6 presenters or a mixture of presenters and shared screen windows.

  • Can each floor have its own presenter?
    No. We currently don’t support each floor having its own presenter. The presentation once started will be the same across all the floors. The presentation will be shared across on each floor.
  • Can I use presentation mode at the beginning?
    Yes, you can. The presentation can be at the beginning, middle or at the end of the event. It is completely up to the organisers to decide the agenda and flow of the event.
  • What happens when the timer ends?

    The timer bar at the top of the browser will change colour and turn from green to red, and all attendees within the event will be able to see the timer bar.

  • Can I record the sessions?

    Currently, we record the presentations that happen during the event. These would be available to you after the event. The conversations happening on the tables are not recorded.

  • Why can’t I turn on my mic and cam during the presentation?
    During the presentation, only the speakers can turn on their mic and cam. This ensures the panel/ presentation goes on undisturbed. If the host wants they can give permission to any of the participants to turn on their mic and cam.
  • Why is the stage (in conversation mode) a private area (since it is typically the center of a conference)?

    The center of the remo conference is the presentation mode where the speaker sessions, panel discussions and keynote will happen. The ‘stage table’ in conversation mode is technically the backstage/ green room area where the speakers, hosts get together and discuss. Usually attendees do not have access to the green room, and that’s why here attendees do not have access to the ‘stage table’.

  • Can I have multiple hosts?

    Yes, Remo allows up to 3 event hosts in the Director plan, 10 event hosts in the Producer plan and unlimited hosts in the Studio plan.

  • Do we leave conversation mode while in presentation mode?

    Yes, once presentation mode has been activated, all event attendees within the event will be in presentation mode, and will not be allowed back to conversation mode until the event host switches back.

  • Is the presentation for all floors the same?

    Yes, all attendees will see the same presentation, regardless of what floor they are on. Attendees will not be able to stay in conversation mode when presentation mode is on.

Sponsors

  • Can I have sponsor logos on the map?
    Yes, you can have sponsor logos on the map. You can have a maximum of 4 or 6 sponsorship slots available on the map depending on the choice of plan.
  • What are the sponsor banners?

    Sponsor banners are images on the map that users can click to show a popup. The popup can show another image or youtube video. Check out this doc here for more details.

  • What is the max number of event sponsors we can showcase in 1 event?

    Based on our default floor plans offered, you can showcase up to 3-6 dynamic sponsor banners, depending on which plan you are on. However, you can add static images when designing a custom floor plan to showcase more than 6 sponsors.

Billing and payment

  • Can I cancel a monthly plan at any time? What is the cancellation policy?

    On our rolling monthly plans, you can cancel at any time. You may choose to cancel immediately (account deactivated at once) or cancel on the next renewal (account remains active until the end of the current billing cycle).


    To cancel your plan,
    1. Head to ”Setting” from the left side panel.
    2. Click on “Plan & billing”
    3. Click on “Cancel Subscription”

    4. Select your current plan and then click on “Cancel Subscription”
    5. Confirm Cancellation

    You can follow a detailed tutorial here:     https://help.remo.co/en/article/how-to-cancel-your-remo-conference-subscription-12hmx7y/

  • Can I upgrade my plan just before or during an event that I’m hosting to accommodate more attendees?

    Technically, you can, however, to minimize any issues, we would recommend that you do NOT upgrade just before or during your event as our system does require a bit of time to implement the new settings of a new plan. We would suggest upgrading at least a week before your event so you can also test out any additional features that come with an upgraded plan, and familiarize yourself with any changes to the admin panel.

  • When will my card be charged each month?

    Your card will be charged 30 days after you subscribe to your Remo plan. If you upgrade or downgrade mid billing cycle, your plan will be prorated automatically.

  • What’s the difference between the monthly plans and annual plans?

    Your monthly plan is charged monthly, your annual plan will be paid once, on the day you subscribe to Remo.

  • What methods of payment does Remo accept?

    We currently only accept credit card payments through Stripe.

  • Does Remo offer discounts for non profit organizations or educational institutions?

    We do offer discounts for educational, charities and non profit organizations. For detailed information on the exact discounts offered, please check our pricing page here

  • What is Remo’s refund policy?

    If you are unhappy with our platform and product, you can apply for a refund within 30 days of purchase for both monthly and annual plans.

  • Do you take accept payments for paid tickets?

    Right now we do not accept paid tickets, but feel free to use other ticketing services with Remo!

  • Do you have a built in paywall if we want to charge for our virtual events?

    No, currently we do not have a built in payment gateway. However, it’s extremely easy to use Remo in conjunction with an existing event management system like Eventbrite or eventXtra.

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